For enquiries regarding sales questions, work councils, schools or other groups, please write an email to: ce-groupes@amaclio.com
For any other enquiry, please fill in the contact form or you can call +33 (0) 1 47 57 57 27.
A question?
Contact us
FAQ
Do you have a question? The answer is probably here! If this is not the case, go to the Contact page to write to our customer service.
Do you have to book your ticket in advance?
It is strongly recommended to purchase your ticket online, in advance.
We cannot guarantee the availability of the ticket at the time of your choice if you buy it on site, however a physical ticket office allows you to buy the tickets directly at the Cité de l'Histoire if you wish.
What are the conditions of the reduced rate?
The reduced rate applies to under-18s, students, job seekers and beneficiaries of social minima, holders of an annual Navigo Pass, as well as persons with disabilities (80%) and their accompanying person. There is also a group rate (from 6 people, accessible online only). Access to the Cité de l'Histoire is free for children under the age of 7.
How long will it take on site?
To fully enjoy all the activities of the Cité de l'Histoire, count about three hours of visit. The tickets correspond to a three-hour slot. You can organize your track as you wish, and you can also extend the experience of the Cité de l'Histoire by taking advantage of its Restaurant, Boutique and Bookshop.
Can I get a ticket back?
For reasons of gauge, the Cité de l'Histoire tickets are neither exchangeable nor refundable. Please make sure you are available on the date of your ticket.
Is the Cité de l'Histoire accessible to all?
People with reduced mobility are of course welcome at the Cité de l'Histoire. All activities are accessible to people with motor disabilities. Wheelchairs can also be borrowed at the Cité’s reception desk: reservation required via the contact form at the top of the page. If you suffer from blindness, deafness, cognitive impairment or a disorder such as epilepsy, we invite you to contact us before your visit, so that we can advise you as best as possible.
I want to organize a school trip to the Cité de l'Histoire
We look forward to welcoming your school group and sharing the story with your students.
To prepare your visit, please contact our dedicated service at ce-groupes@amaclio.com.
Spend your day at the Cité de l'Histoire
Free access
Keep a souvenir of the Cité de l'Histoire! In the Shop, find different items in the colors of the City and different eras of history.
Free access
Within the Cité de l'Histoire, the Bookshop and its large shelves invite the curious to discover many works of historians.
Free access
For lunch or a break between two activities, the Restaurant welcomes visitors to the Cité de l'Histoire as well as visitors passing through.